Finding Balance Between A Happy Home and Quality Customer Care
Several years ago, I spoke to a GEAPS group and asked those in attendance how many days in a row they had worked the previous harvest. I asked those who had worked at least 30 straight days to stand, and most stood. As I counted upwards, I asked them to sit down when we surpassed [...]
Refining the Relocation
Hiring the best of the best? In many situations and for many roles, a commitment to employing the best candidates possible can sometimes involve relocation. Whether this a commonplace occurrence or one that is only approved under the most unique circumstances, there are copious and essential components of a successful relocation that can be refined [...]
Professional Attention Deficit Disorder
In the manufacturing economy, time was the currency. Systems were designed for maximum efficiency, and effectiveness was simply how much time could be dedicated to the process. The assembly line is a perfect example! In today’s information environment, directing our attention in the right places for the right amount of time and focus is the [...]
Loss Aversion
Imagine this scenario: a colleague offers to flip a coin and give you $20 if it lands on heads. If it lands on tails, you give him $20. Stop and ponder; would you accept that bet? For most of us, the answer is no. Behavioral science experts Amos Tversky and Daniel Kahneman performed an experiment [...]